| RETURN TO INDEX VIEW SHOPPING CART |
Ordering Quick Outline — The blue column on the left side of this page contains descriptive links to the catalog pages. Clicking on any of those links will cause the corresponding catalog page to appear in place of the white field where you are currently reading. Each catalog page contains a list of products which can individually be added to your virtual "shopping cart" by clicking on the Order button to the right of that product. Once you have ordered all the items you want, click the Finalize button in your shopping cart to complete your order. Its impossible to hurt anything, and so long as you don't actually supply a credit card number, it's impossible to accidentally order anything. So feel free to click around and see how things work. Remember, Game Shop 2 has a minimum order of $10. Details: Catalog Pages — Once you click on a Game Shop product-line link, you are taken to a secure catalog page within the WTJ secure server area. At the end of each product description are two buttons which work as follows:
Details: Shopping Cart — The shopping cart lists all of the items you have ordered and allows you to change their quantities, select the method of shipping and add comments to your order. The shopping cart buttons work as follows: The Return to Shopping button: Details: Finalizing — Once you have selected your purchase items, confirmed their quantities, prices and shipping options, click on Finalize Order. This will take you to the secure credit-card panel which allows you to authorize your sale. The finalization page is secure and should open in a new secure browser window. Once you have completed your purchase and shipping information, click on the Proceed button to process your order. After a short pause during which our Shopsite software processes your order, a thank you screen will appear confirming your order. At this point you may either click on the link at the top of the page which returns you to the main game shops page, or you may simply close the browser window. Your original browser window with shopping cart will probably still be open. You may either close that browser window, or click on the Empty Cart button and resume your web surfing. FAQ: After I complete my order, the shopping cart with all my stuff listed is still visible. Why? Shipping Shipping Notice: – If you are ordering from outside the United States or Canada, please remember to adjust your shopping cart's shipping selection to the "Game Shop 2 - International Airmail" setting. Failure to do so may result in a delay or cancellation if we are unable to receive the full shipping and handling required to send the order. Local Shipping Rates – Within the U.S. and Canada there is a flat rate shipping fee of $4.00 for all orders valued under $100 and $5.00 shipping for orders valued over $100.00. All domestic orders shipped for Game Shop 2 use Priority Mail. International Order Rates – If you live outside of North America, remember that overseas and other international air-mail shipping costs are higher because they are directly associated with the weight of the package. To calculate your international shipping rate, simply click on the Order lines for the items you wish, and then view the shopping cart and click on the drop-down box for shipping. Shown in the box will be your current fee for International Air Mail delivery. Remember to hit the Recalculate button if you have just selected a new shipping method or rate. Feel free to contact us if you have any questions. FAQ: What happens if I order something from outside the country and forget to set the correct shipping value? International Customs Policies – Some countries charge handling and customs fees for incoming packages, and customers are strongly advised to find out what these are before ordering. Canadian customs charges a hefty holding fee as well as a customs fee, and Canadian citizens should seriously consider contacting us in advance so that we may arrange alternate UPS shipment. Delivery Speed – All warehouse stocked items are normally shipped within 72 hours of an order's receipt. Please note that U.S. Priority Mail sometimes suffers delays and that 15 working days should be allowed for arrival of your main order. Back ordered items are subject to a processing delay depending on the source. Items backordered for Game Shop 2 will usually have an additional 10 to 20 working day arrival delay (see more on backordering below). Customer Support Refund Policy – All normally stocked wargaming miniatures and supplies carry a 30 day money-back return/exchange policy. If you decide within 30 days of your purchase that you want to return your merchandise, you may mail it along with a $5 restocking fee and applicable shipping fees (for exchanges) to The War Times Journal, PO Box 706, Lucerne Valley, CA 92356 along with a copy of your shipper and/or e-mail confirmation. Please allow 6 to 8 weeks for processing. Returns – If your order has not been properly filled, let us know and we will arrange for the return and re-filling of your order. Backordering – Backordering takes place when items on an order are not currently in stock. When this happens, the warehouse will order replacements. When they arrive from the foundry, the balance of the order is filled and shipped. Backordering can take as little as a few days and as long as two months, depending on the distances being shipped and the efficiency of the particular foundry used by that manufacturer. When you place your order, feel free to let us know the maximum amount of time you want to allow for backordering. If your backorder will probably take longer than the time allowed, you will be refunded for the amount of those items. We will also usually give estimates of shipping time based on previous performance of particular manufacturers or their warehouses. |
| RETURN TO INDEX VIEW SHOPPING CART |
You can click Order to add
an item to a virtual "shopping cart" which is automatically created to act as a
holding area for all items on which you click the order button. You can also
delete or change the quantity of any item added to your shopping cart. You
do not need to register or give personal information to use the shopping cart,
and you do not need to accept cookies in order for the shopping cart system to
work. If however, you make any changes to your browser settings, the
catalog software will usually dump any existing shopping cart and you'll have
to start over. If you end your browsing session after adding items to the
shopping cart, it doesn't hurt anything, the information is simply dumped by
the system if you are not using cookies. You may visit any other parts of WTJ
and still return to the shopping cart to resume your shopping
session.
The View button does not
order anything, it simply allows you to move to the shopping cart. In doing so,
it achieves two different tasks. You can use this button to view your latest
shopping cart selections without adding anything, or you can use it to
check-out to the shopping cart and finalize your order. A view button is
supplied after each order button for convenience, but because it doesn't add
anything to your shopping cart, it has no affiliation with the product line
upon which it rests.